Cancellation Policy

Cancellation within 30 days of booking

You may cancel your booking up to 30 days before your pickup date. A £5.00 cancellation fee applies. The remainder will be refunded to your original payment method within 5–10 business days.

Late cancellation (fewer than 30 days before pickup)

Cancellations made fewer than 30 days before your pickup date are non-refundable. We will have reserved the fountain(s) for your event and cannot re-hire them at short notice.

How to cancel

To cancel your booking, please email us at help@chocolate-fountains.co.uk with your booking reference (found in your confirmation email) and the reason for cancellation.

We will confirm your cancellation by email and process any applicable refund within 5–10 business days.

If we need to cancel

In the unlikely event that we need to cancel your booking (for example, due to equipment failure or circumstances outside our control), we will contact you as soon as possible and issue a full refund regardless of when the cancellation occurs.